Technical help desk
Product Knowledge

Technical help desk

What we can do

This is the multilingual, multi-channel – e-mail, phone, ticketing system – support service for assistance networks for the diagnosis, repair or maintenance of products.

    Depending on the degree of technical depth required, support is managed according to two levels:

    • Level 1: the request is accepted automatically, with the aim of providing a solution as quickly as possible. If the request requires further technical investigation, it is raised to the next level.
    • Level 2: technical staff carry out the necessary checks, aiming to respond to the request with a comprehensive solution.

    The advantages

    We can offer customers’ after-sales units structured support involving the creation of a database containing all information useful for troubleshooting.

    Want to know more?

    Riccardo Fantino
    Riccardo Fantino
    Service Line Leader STAR7 Product Knowledge
    Contact us