STAR7 Product Knowledge
Our services

Product Knowledge

Technical content and product information, without limits

STAR7 Product Knowledge follows all stages of defining, authoring and managing technical product information with a specific, innovative approach.

From instruction and maintenance manuals, to after-sales services, training and e-learning, through to the most complex Serviceability Analysis and Logistics Support Analysis (ILS) consulting activities, through advanced project management processes, STAR7 Product Knowledge sets new standards in technical product information.

From project to product

We turn technical information into a competitive advantage for our customers, together with them, step by step.

A success story

We allow our history to speak for us. We’ve been offering support in all stages of the product life cycle for 15 years, for any industrial project, in any industry.

Integrale⁷ approach

We can bring the world of technical information into dialogue with the other four STAR7 service lines, to offer an approach where integration is only the beginning.

The STAR7 Product Knowledge offering

Product information

We generate and manage technical product information and content.
To do it we use CMSs and tools (proprietary, commercial or supplied directly by the customer) able to meet all needs and customisation requirements. Our integrated services are used in the industrial and commercial sector, as well as in the aerospace and defence sector.

Support for after-sales

After the sale, we deal with providing qualified support information to the end customer. From the technical Help Desk to Customer Care and web portal management, the multi-channel service can be provided via phone, e-mail, real-time chat or through ticketing systems on customer-specific web portals.

Digital solutions for after-sales

Our digital service offering incorporates the most advanced technologies for after-sales technical documentation management, allowing time to be optimised and complex procedures streamlined.

Training

From traditional theory and practical courses in person to distance and on-demand (e-learning) solutions, our Training Solution service offers our customers different types of technical training, able to meet any training requirement efficiently and effectively.

Technical consulting

STAR7 offers a level of consultancy that integrates a wide range of solutions able to meet the needs of our clients: from high-profile support for the strategic definition of a Service Engineering model designed to maintain a product throughout its lifecycle, to the identification, selection and integration of technical and management staff best suited to implement the client's projects and activities at its premises.

Certifications

We gather and process the information needed to obtain various types of certification (CE Marking, NATO Codification, Technical File, Declaration of Conformity, REACH). Our qualified technicians allow us to support and guide our clients from the beginning of the process to its completion.

Want to know more?

Riccardo Fantino
Riccardo Fantino
Service Line Leader STAR7 Product Knowledge
Contact us
Download the brochure of STAR7 Product Knowledge

Global Technologies

Software at the service of content
Authoring Technologies
GRIPS
Information management
Authoring Technologies
MindReader
A tool to reduce translation times for documentation
Authoring Technologies
FormatChecker
Document formatting tool
Authoring Technologies
PRISMA
Smart Content Services
Authoring Technologies
SDM
Authoring, translation and printing always under control
Authoring Technologies
STAR EC Monitoring System
An engineering change (EC) monitoring and reporting tool.
Authoring Technologies
Approval Portal
Portal for managing and reporting on content validation workflow and print logistics.
Authoring Technologies
CMS Custom Solutions
Customised web-based solutions for creating and managing technical documentation.
Product experience Technologies
DW7
Mixed reality configurator
Product experience Technologies
After Sales Digital Twin
A virtual workshop for after-sales documentation

Integrale⁷ solutions

Our proposals for integrated services, designed for specific sectors
Agriculture & Construction Equipment
Product Information Lifecycle
Global Content
Engineering
Designing together:
Process engineering
Experience
Printing
Customised logistics and kitting:
Customised logistics and kitting, Warehousing
Technologies
Product experience Technologies:
DW7
Automotive & Transportation
Product Information Lifecycle
Global Content
Engineering
Experience
Printing
Customised logistics and kitting:
Customised logistics and kitting, Warehousing
Technologies
Product experience Technologies:
Mizar, DW7
Engineering & Machine Tools
Technical File
Global Content
Language services:
Translation
Experience
Printing
Customised logistics and kitting:
Customised logistics and kitting, Warehousing
Product Knowledge
Certifications:
CE certification

Companies that work with us

CNH Industrial
Iveco
Cimbali
Artsana Group
Maserati
Stellantis
FPT
SDF
Hitachi Rail
Leonardo
MBDA
Arbos
BiesseGroup
Webasto
Illy
Demaclenko
Energica
Join the team

Join the team

If you want to become part of the global STAR7 family, find out which open positions could be right for you.

Discover the other service lines

STAR7 Engineering

Engineering

Plan together, right from the start
STAR7 Global Content

Global Content

Advanced language services to help our customers go anywhere
STAR7 Printing

Printing

Tangible innovation created together: printing, kitting and logistics services
STAR7 Experience

Experience

Technology and creativity to power a digital product experience