Technical content and product information, without limits
STAR7 Product Knowledge follows all stages of defining, authoring and managing technical product information with a specific, innovative approach.
From instruction and maintenance manuals, to after-sales services, training and e-learning, through to the most complex Serviceability Analysis and Logistics Support Analysis (ILS) consulting activities, through advanced project management processes, STAR7 Product Knowledge sets new standards in technical product information.
From project to product
We turn technical information into a competitive advantage for our customers, together with them, step by step.
A success story
We allow our history to speak for us. We’ve been offering support in all stages of the product life cycle for 15 years, for any industrial project, in any industry.
We can bring the world of technical information into dialogue with the other four STAR7 service lines, to offer an approach where integration is only the beginning.
The STAR7 Product Knowledge offering
We generate and manage technical product information and content.
To do it we use CMSs and tools (proprietary, commercial or supplied directly by the customer) able to meet all needs and customisation requirements. Our integrated services are used in the industrial and commercial sector, as well as in the aerospace and defence sector.
Support for after-sales
After the sale, we deal with providing qualified support information to the end customer. From the technical Help Desk to Customer Care and web portal management, the multi-channel service can be provided via phone, e-mail, real-time chat or through ticketing systems on customer-specific web portals.
From traditional theory and practical courses in person to distance and on-demand (e-learning) solutions, our Training Solution service offers our customers different types of technical training, able to meet any training requirement efficiently and effectively.
STAR7 offers a level of consultancy that integrates a wide range of solutions able to meet the needs of our clients: from high-profile support for the strategic definition of a Service Engineering model designed to maintain a product throughout its lifecycle, to the identification, selection and integration of technical and management staff best suited to implement the client's projects and activities at its premises.
We gather and process the information needed to obtain various types of certification (CE Marking, NATO Codification, Technical File, Declaration of Conformity, REACH). Our qualified technicians allow us to support and guide our clients from the beginning of the process to its completion.
Want to know more?
Software at the service of content
A focus on the industries we work with
Agriculture & Construction Equipment
Product Information Lifecycle
Designing together:Process engineering
Product experience Technologies:DW7
Automotive & Transportation
Product Information Lifecycle
Engineering & Machine Tools
Companies that work with us
Join the team
If you want to become part of the global STAR7 family, find out which open positions could be right for you.