Customer Care
Dealer repair assistant
TECHNICAL ASSISTANCE
QUALITY ASSURANCE
AFTER-SALES
Improved qualitative-quantitative vehicle repair procedures for dealer technical support
NEED / CUSTOMER
- Accurately classifying error reports (including incoherent and inconsistent ones)
- Creating relationships between error reports and attachments without a link to the ticket
- Facilitating the creation of repair procedures for technical authors
- Using Corporate Big Data to serve the Assistance Network
- Improving access to fault information
- Reducing customer vehicle downtime
- Statistical processing for Predictive Maintenance
NEED / END USER
- Quick finding of repair procedures
- Easy access to detailed fault information
- Reducing waiting times for repairs
- Precise and fast repair solutions
- Improving confidence in the quality of after-sales service